How Carpay works for your customer

How customers access and make payments on their car loan through the web portal, mobile app, or phone, and what actions they can take once logged in.

February 2, 2026

How Customers Can Access Their Account

Customers have three options for accessing their loan account with Carpay:

• Website: Through the online portal at pay.carpay.com
• Mobile App: Available on both iOS and Android
• Phone: Automated IVR system at 1-877-9-CARPAY

What Customers Can Do Once Logged In

Once logged in through either the web browser or mobile app, customers can:

• View their payment history
• See their payment schedule
• Make one-time payments
• Enable Auto-Pay
• Set up reminders for their loan payments

Summary

Customers have flexible ways to access and manage their loan payments online, in the Carpay mobile app, or by phone, and can view history, make payments, and set up autopay and reminders.