# Setting text & email reminder preferences

How to choose and update your Carpay text message and email reminder preferences so you receive alerts about upcoming payments.

February 4, 2026

## What are reminder preferences?

Carpay can send you reminders and notifications by:

- **Email**
- **Text message**

You can choose which alerts you receive and how you receive them.

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## How to update your reminder settings

Reminder preferences are managed from **Account Settings** in the Carpay web portal or mobile app.

### Step 1: Log in to your Carpay account

Log in to the Carpay customer portal using a web browser or the Carpay mobile app.

### Step 2: Open account settings

At the top of the screen, click **Account Settings**.

### Step 3: Choose your email and text reminder preferences

On the **Account Settings** page, you’ll see two sections:

- **Notify me by email when**
- **Notify me by text message when**

You can check or uncheck reminders for:

- An automated payment is about to occur
- A non-automated payment is due
- A payment is overdue
- A payment is successful
- A payment failed

Choose only the notifications you want to receive.

### Step 4: Save your changes

After selecting your preferences, click **Update** at the bottom of the page to save your settings.

Your changes will apply to future reminders.

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## Things to know

- You can choose **email only**, **text only**, or **both**
- You can change your reminder preferences at any time
- Reminder settings affect future messages — they won’t change messages that already sent

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## Tips if you’re not receiving reminders

- Make sure your **email address and phone number** are correct in Account Settings
- Check your spam or junk email folder
- Make sure text messages from Carpay aren’t blocked on your phone
- If you opted out of text messages previously, you may need to re-enable them

If reminders still aren’t working, contact your dealership or lender for help.