# Getting access to your Carpay account

How to register for Carpay, what to do if your account doesn’t appear, and how to use a registration code to access your account.

February 4, 2026

## Choose the correct login option

When you arrive at the Carpay login screen (either mobile app or web browser), you’ll see two tabs at the top:

- **Account Log In** — for users who have already registered

- **First-Time User** — for customers registering for the first time

If you are new to Carpay, you must select **First-Time User**.

## Register as a First-Time User

On the **First-Time User** tab, enter:

- Your **first name**  
- Your **last name**  
- The **last 4 digits of your SSN**, if available

If your information matches what your dealership has on file, you’ll be guided through completing registration and creating your login credentials.

## If your account doesn’t appear

If your account is not found, this is common and usually means:

- Your dealership does not have an SSN on file  
- The information entered does not exactly match dealership records  
- Your account was recently added and hasn’t synced yet

When this happens, you’ll need to use a **registration code**.

## Using a registration code

A registration code is provided by your dealership and allows you to register **without SSN verification**.

To use a registration code:

1. On the login screen, click **I have a registration code**  
2. Enter the code exactly as provided  
3. Complete your account setup

Once registered, you’ll be able to log in normally going forward.

## Already registered?

If you’ve registered before:

- Select **Account Log In**  
- Enter your email and password  
- If needed, click **I forgot my password** to reset it

## Still need help?

If you:

- Don’t have a registration code  
- Can’t find your account  
- Aren’t sure which option to choose

Contact your **dealership directly**. They can:

- Verify your information  
- Issue a registration code  
- Confirm your account is active

Carpay Support cannot create or modify customer accounts without dealership involvement.