Resetting your password

How to reset your Carpay password using the “I forgot my password” option on the login screen.

February 4, 2026

This article explains how to reset your Carpay password if you’re unable to log in.

When to use this

Use these steps if:

• You forgot your password
• Your password isn’t working
• You’re locked out of your Carpay account

How to reset your password

Step 1: Go to the Carpay login screen

Visit the Carpay login page on the web or in the mobile app. On the Account Log In tab, click I forgot my password.

Step 2: Enter your email address

Enter the email address associated with your Carpay account, then click Reset password.

Step 3: Check your email

You’ll receive an email with a link to reset your password.

• Open the email
• Click the reset link
• Create a new password

Once complete, you can log back into your Carpay account.

If you don’t see the email

If the reset email doesn’t arrive:

• Check your spam or junk folder
• Make sure you entered the correct email address
• Wait a few minutes and try again

If you still don’t receive it, contact your dealership for assistance.

Things to know

• Password reset links expire after a short time for security
• Resetting your password does not affect your payment history or autopay
• If you’ve never registered before, you may need to use the First-Time User option instead

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