Managing extra fees in AutoManager | Carpay Help Center

Managing extra fees in AutoManager

How dealers using the AutoManager integration can add, edit, and approve extra fees so payments post correctly to AutoManager.

February 5, 2026

What are extra fees?

Extra fees are non-standard or additional charges assigned to a customer’s account, such as:

These fees appear separately from the customer’s regular payment schedule and must be managed directly in AutoManager.

Extra fees page layout and breakdown

The Extra Fees page displays all additional charges assigned to a customer.
Column Description
# Sequence/order of fee entries.
Due Date When the fee is scheduled to be billed.
Fee Name The type of fee being charged (e.g., CPI).
Total Fee Amount The total amount for that individual fee.
Paid The amount already paid towards that fee.
Remaining The balance that is still due.
Status Indicates if the fee is Scheduled, Past Due, or Paid.
Edit Pencil icon to modify the fee amount or due date.
Delete Trash can icon to remove a specific fee from the schedule.

Adding an extra fee

To add an extra fee to a customer account:

  1. Go to the Customers tab in AutoManager.
  2. Open the customer’s account.
  3. Select the Extra Fees tab.
  4. Click the Actions button at the top-right of the table.
  5. Choose an option such as Build Recurring Fees.
  6. Enter:
    • Fee type (CPI, Late Fee, Service Fee, etc.)
    • Start date (these dates align with the customer’s scheduled payment dates)
    • Number of payments or select Continue until paid out
    • Fee amount

Once saved, the fee schedule will appear in the Extra Fees table.

Editing an extra fee

To modify an existing fee:

Edits apply immediately to the fee schedule.

Deleting an extra fee or fee schedule

You can remove fees in two ways:

Actions needed tab — Dealer review required

The Actions Needed tab shows payments that include extra fees and require dealer approval.

Each row represents a customer payment submitted through the Carpay website or mobile app and includes:

Payments will not post to AutoManager until they are approved here.

What dealers need to do with Actions Needed

Dealers are responsible for reviewing payments that have an extra fee schedule added and confirming that fees have been properly allocated. Here's how:

When reviewing payments in Actions Needed:

  1. Review each line item carefully
    • Confirm amounts are correct
    • Validate extra or late fees
    • Verify account and vehicle details
  2. Click View to see the full payment breakdown
    • Refunds can be processed from this screen if needed
  3. Click Approve once everything looks correct
    • You can also use Approve Selected or Approve All after review

Only approved payments will post back to AutoManager.

Important notes