Understanding the Carpay Dashboard | Carpay Help Center

Understanding the Carpay Dashboard

A guide to reading the charts and metrics on your Carpay Dashboard

May 12, 2026

Overview

The Carpay Dashboard gives dealers a real-time snapshot of payment activity, customer behavior, delinquency trends, and communication performance. Depending on your dealership’s fee structure and your user permission level, the dashboard you see may look slightly different.

This article walks through the three most common dashboard views and explains what each chart represents.

Dashboard View 1: Dealers who set their own convenience fees (full view)

Dashboard View 2: Users who do not have access to the financial graphs

Dashboard View 3: Dealers on platform fees (no Convenience Fees graph)

Dashboard View 1: Dealer-Set Convenience Fees (Full View)

Dealers who choose and collect their own convenience fees see the complete dashboard, including the Convenience Fees Collected chart in the upper-left corner.

Charts on This Dashboard

Convenience Fees Collected

This chart displays the total amount of convenience fees collected over time. You can toggle the view by selecting:

Total Payments Collected

Shows the total amount of payments processed inside Carpay, broken into two categories:

You can switch the view between Daily, Weekly, and Monthly using the toggle below the chart.

Customer Information

Tracks the makeup of your customer base over time:

Toggle between Weekly and Monthly to view trends over different time spans.

Delinquency Percentages

A monthly trend line showing how your portfolio is performing:

Use this chart to spot trends and identify months where delinquency is rising or improving.

Current (Days Late)

A pie chart that breaks down your current portfolio by how late each account is. The chart is divided into:

Each slice shows the percentage of your total accounts that fall into that range.

WLA Stats

Tracks the performance of your White Label App outreach:

Switch between Daily, Weekly, and Monthly to evaluate engagement over time.

Reminder Stats

Tracks the delivery success of reminder messages:

Toggle between Daily, Weekly, and Monthly views to monitor delivery health.

Dashboard View 2: Users Without Access to Financial Graphs

Some users will see a dashboard that does not display the financial graphs (Convenience Fees Collected and Total Payments Collected). This is controlled by user permissions in Carpay.

Why a User Might See This View

This view appears when a user has not been granted permission to see financial data such as collected payments and convenience fees. Common reasons include role-based restrictions or newly created user accounts that have not yet been configured.

How to Grant Access to the Financial Graphs

A dealership admin can adjust the user’s permissions so the financial charts appear on their dashboard. To do this:

  1. Log in to Carpay as an admin user.
  2. Navigate to the User Settings or User Management area of your dealership account.
  3. Locate the user whose permissions you want to update and open their profile.
  4. Enable the permission(s) related to viewing financial data (Convenience Fees and Total Payments Collected).
  5. Save the changes and have the user refresh their dashboard or log out and back in.

Note: If you’re not sure which permission controls visibility of the financial graphs, contact Carpay Support and we’ll help you locate the correct setting for your user.

Charts Visible in This View

All non-financial charts remain available to the user:

Customer Information

Tracks the makeup of your customer base over time:

Toggle between Weekly and Monthly to view trends over different time spans.

Delinquency Percentages

A monthly trend line showing how your portfolio is performing:

Use this chart to spot trends and identify months where delinquency is rising or improving.

Current (Days Late)

A pie chart that breaks down your current portfolio by how late each account is. The chart is divided into:

Each slice shows the percentage of your total accounts that fall into that range.

WLA Stats

Tracks the performance of your White Label App outreach:

Switch between Daily, Weekly, and Monthly to evaluate engagement over time.

Reminder Stats

Tracks the delivery success of reminder messages:

Toggle between Daily, Weekly, and Monthly views to monitor delivery health.

Dashboard View 3: Dealers on Platform Fees

Dealerships enrolled in Carpay’s platform fee structure do not collect their own convenience fees, so the Convenience Fees Collected chart does not appear on their dashboard. All other charts remain available.

Charts on This Dashboard

Total Payments Collected

Shows the total amount of payments processed inside Carpay, broken into two categories:

You can switch the view between Daily, Weekly, and Monthly using the toggle below the chart.

Customer Information

Tracks the makeup of your customer base over time:

Toggle between Weekly and Monthly to view trends over different time spans.

Delinquency Percentages

A monthly trend line showing how your portfolio is performing:

Use this chart to spot trends and identify months where delinquency is rising or improving.

Current (Days Late)

A pie chart that breaks down your current portfolio by how late each account is. The chart is divided into:

Each slice shows the percentage of your total accounts that fall into that range.

WLA Stats

Tracks the performance of your White Label App outreach:

Switch between Daily, Weekly, and Monthly to evaluate engagement over time.

Reminder Stats

Tracks the delivery success of reminder messages:

Toggle between Daily, Weekly, and Monthly views to monitor delivery health.