Dealer Support | Carpay Help Center
Dealer Support
Carpay support articles aimed for dealers.
General Questions
- General Questions
- Activating a Carpay account for your dealership
- How Carpay works for your customer
- Logging in to Carpay
- Managing users in Carpay
- PCI Compliance
- What is included with Carpay
- Cash Payments (Paysafe)
- Missing Payments in Carpay
Feature Specific Help
- Add or remove saved payment methods
- Add notes and notices to customer accounts
- Approved Payer Names
- Communications portal
- Enrolling customers in autopay
- Payment Requests
- Recent Payments report
- Sending registration codes to customers
- Taking payments (over the phone and in-store)
- Use Direct Messages to communicate with customers
- Work Late Accounts
- Voiding / Refunding payments
- Understanding the Carpay Dashboard
- Carpay Announcements
- Carpay Reports
- Customer Contact Info Page
- Handling Chargebacks