# carpay.com

> AI-optimized mirror of carpay.com containing 73 pages totalling 36,957 words of clean markdown content, structured data, and semantic HTML. Original source: https://carpay.com. Last updated: 2026-07-18T06:21:49.418Z.

Each page is available as HTML (with JSON-LD structured data) and Markdown (text-only, ideal for LLMs and RAG).

## Homepage

- [Carpay](/content/pay/index.html): Make a payment, view your payment history, and more. (46 words)
- [#1 App for BHPH Customers | Carpay — Buy Here Pay Here Payments](/content/site-root.html): Carpay is loan servicing and payments software for Buy Here Pay Here dealers. The #1 rated BHPH mobile app — customers pay from their phone, dealers cut delinquencies. 30-minute live demo., Imagine: 80% of your BHPH payments coming through an app.We look forward to speaking with you! Schedule a time below. (759 words)

## Articles & Blog Posts

- [Manage Fees (CPI) | Carpay Help Center](/content/support/en/articles/13621670-manage-fees-cpi/index.html): How to set up, view, and manage the "Manage Fees" tool built into Wayne Reaves. (309 words)
- [Voiding / Refunding payments in Wayne Reaves | Carpay Help Center](/content/support/en/articles/13621241-voiding-refunding-payments-in-wayne-reaves.html): How to void or refund payments processed through Carpay and update the changes in the Wayne Reaves DMS. (272 words)
- [Reinstating and unblocking a customer after repossession | Carpay Help Center](/content/support/en/articles/13640021-reinstating-and-unblocking-a-customer-after-repossession.html): How DealerCenter dealers reinstate repo accounts and unblock customers in Carpay after a balance is resolved. (281 words)
- [Accepting Carpay payments in Wayne Reaves | Carpay Help Center](/content/support/en/articles/13613367-accepting-carpay-payments-in-wayne-reaves/index.html): How dealers using Wayne Reaves accept Carpay customer payments into their DMS. (131 words)
- [Managing extra fees in AutoManager | Carpay Help Center](/content/support/en/articles/13639480-managing-extra-fees-in-automanager/index.html): How dealers using the AutoManager integration can add, edit, and approve extra fees so payments post correctly to AutoManager. (565 words)
- [Syncing data between AutoManager and Carpay | Carpay Help Center](/content/support/en/articles/13621766-syncing-data-between-automanager-and-carpay.html): How data syncs between AutoManager DMS and Carpay, what information is automatically shared, and how to manually sync data if a payment record does not appear as expected. (525 words)
- [Making payments auto-post to Wayne Reaves | Carpay Help Center](/content/support/en/articles/13621198-making-payments-auto-post-to-wayne-reaves/index.html): How to program your Wayne Reaves so that payments made on Carpay automatically reconcile into the Wayne Reaves DMS. (242 words)
- [Adding a Carpay button to Wayne Reaves | Carpay Help Center](/content/support/en/articles/13621148-adding-a-carpay-button-to-wayne-reaves/index.html): How to add and use a Carpay button within the Wayne Reaves DMS for faster login and access. (110 words)
- [Managing paid-off, repossessed, and trade-in accounts | Carpay Help Center](/content/support/en/articles/13639823-managing-paid-off-repossessed-and-trade-in-accounts.html): How AutoManager dealers should block paid-off, repossessed, or trade-in accounts in Carpay to prevent incorrect payments and reminders. (353 words)
- [Finding your DMS ID # in Frazer | Carpay Help Center](/content/support/en/articles/13622000-finding-your-dms-id-in-frazer/index.html): Locating your DMS ID #, which is unique to your dealership, within Frazer DMS. (80 words)
- [Finding your DMS ID # in iDMS | Carpay Help Center](/content/support/en/articles/13622025-finding-your-dms-id-in-idms/index.html): Locating your DMS ID #, which is unique to your dealership, within iDMS. (39 words)
- [Understanding the Carpay Dashboard | Carpay Help Center](/content/support/en/articles/15072880-understanding-the-carpay-dashboard/index.html): A guide to reading the charts and metrics on your Carpay Dashboard (1,207 words)
- [Carpay Reports | Carpay Help Center](/content/support/en/articles/15076848-carpay-reports/index.html): Learn how to use Carpay's built-in reports to view customer contact information, see who has payments due today or yesterday, and track Smart Auto-Pay scheduled payments. (965 words)
- [Carpay Announcements | Carpay Help Center](/content/support/en/articles/15075970-carpay-announcements/index.html): Send bulk messages to your customers by text, email, or both (856 words)
- [Handling Chargebacks | Carpay Help Center](/content/support/en/articles/15076942-handling-chargebacks/index.html): How to respond to a credit card chargeback, including required timelines and documentation for disputing a transaction (947 words)
- [Customer Contact Info Page | Carpay Help Center](/content/support/en/articles/15076876-customer-contact-info-page/index.html): View and manage a customer’s phone numbers and email addresses (704 words)
- [Missing Payments in Carpay | Carpay Help Center](/content/support/en/articles/15069867-missing-payments-in-carpay/index.html): This article explains common causes of missing payments in Carpay and provides steps for identifying, tracking, and resolving payment discrepancies. (670 words)
- [Finding your DMS ID # in DealerCenter | Carpay Help Center](/content/support/en/articles/13621989-finding-your-dms-id-in-dealercenter/index.html): Locating your DMS ID # that is unique to your dealership within DealerCenter DMS. (41 words)
- [Enrolling customers in autopay | Carpay Help Center](/content/support/en/articles/13612187-enrolling-customers-in-autopay/index.html): Enroll customers in recurring autopay, smart autopay, and learn how to manage autopay. (782 words)
- [pay/accounts/index.html](/content/pay/accounts/index.html) (35 words)
- [DMS Specific Support | Carpay Help Center](/content/support/en/collections/18288955-dms-specific-support/index.html): Support articles defined by specific DMS functionalities. (101 words)
- [Add or remove saved payment methods | Carpay Help Center](/content/support/en/articles/13638921-add-or-remove-saved-payment-methods/index.html): How dealers can add, edit, or remove saved payment methods in Carpay, including managing Autopay settings for customer accounts. (373 words)
- [Taking payments (over the phone and in-store) | Carpay Help Center](/content/support/en/articles/13612089-taking-payments-over-the-phone-and-in-store.html): Dealerships can accept customer payments in person or over the phone using the Carpay virtual terminal, physical payment terminals, and cards on file. (462 words)
- [Work Late Accounts | Carpay Help Center](/content/support/en/articles/13613110-work-late-accounts/index.html): Carpay’s Work Late Accounts feature automates past due customer payment follow-up using sequences of messages. (435 words)
- [Managing users in Carpay | Carpay Help Center](/content/support/en/articles/13605154-managing-users-in-carpay/index.html): How to add, manage, and control user access in Carpay, including roles, permissions, and location access. (371 words)
- [Recent Payments report | Carpay Help Center](/content/support/en/articles/13639570-recent-payments-report/index.html): View successful and failed transactions, export payment data, and confirm posting status for customer payments. (437 words)
- [Recent Payments: Payments Posting to DMS (DMS specific) | Carpay Help Center](/content/support/en/articles/13639913-recent-payments-payments-posting-to-dms-dms-specific.html): Explains that the Payments Posting to DMS tab on Recent Payments is automation tracking for DMS posting and typically requires no dealer action. (267 words)
- [support/index.html](/content/support/index.html) (27 words)
- [Activating a Carpay account for your dealership | Carpay Help Center](/content/support/en/articles/13604633-activating-a-carpay-account-for-your-dealership.html): How to sign up for Carpay and how to get started. (343 words)
- [Voiding / Refunding payments | Carpay Help Center](/content/support/en/articles/14844875-voiding-refunding-payments/index.html): How to void or refund payments processed through Carpay and update the changes in your DMS (184 words)
- [Sending registration codes to customers | Carpay Help Center](/content/support/en/articles/13613172-sending-registration-codes-to-customers/index.html): How customers register for Carpay with or without SSN information, and how dealers send registration codes to help customers create their accounts. (412 words)
- [Add notes and notices to customer accounts | Carpay Help Center](/content/support/en/articles/13640365-add-notes-and-notices-to-customer-accounts.html): How dealers can add internal notes and notices in Carpay to track conversations and highlight important account alerts. (339 words)
- [Wayne Reaves | Carpay Help Center](/content/support/en/collections/18288962-wayne-reaves/index.html): Dealers who use Wayne Reaves and Carpay. (39 words)
- [AutoManager | Carpay Help Center](/content/support/en/collections/18304088-automanager/index.html): Dealers who use AutoManager (DeskManager) and Carpay. (26 words)
- [iDMS / DealerSocket | Carpay Help Center](/content/support/en/collections/18304345-idms-dealersocket/index.html): Dealers who use iDMS and Carpay. (18 words)
- [Making cash payments using Carpay | Carpay Help Center](/content/support/en/articles/13622670-making-cash-payments-using-carpay/index.html): How to make cash payments in Carpay using the In-Store Code feature — generate a payment code and pay in person at a retail partner. (424 words)
- [DealerCenter | Carpay Help Center](/content/support/en/collections/18304271-dealercenter/index.html): Dealers who use DealerCenter and Carpay. (22 words)
- [Frazer | Carpay Help Center](/content/support/en/collections/18304323-frazer/index.html): Dealers who use Frazer and Carpay. (16 words)
- [Use Direct Messages to communicate with customers | Carpay Help Center](/content/support/en/articles/13622832-use-direct-messages-to-communicate-with-customers.html): How dealers can use Direct Messages to send secure text messages, track customer communication, and reduce phone calls. (313 words)
- [Payment Requests | Carpay Help Center](/content/support/en/articles/13613334-payment-requests/index.html): How to use Payment Requests to send customers secure payment links/invoices by text or email. (334 words)
- [Approved Payer Names | Carpay Help Center](/content/support/en/articles/13613210-approved-payer-names/index.html): How to use Approved Payer Names in Carpay to prevent unauthorized payments, reduce friendly fraud, and minimize chargebacks. (337 words)
- [PCI Compliance | Carpay Help Center](/content/support/en/articles/13605307-pci-compliance/index.html): What PCI compliance is, how Carpay dealers complete required PCI questionnaires, and how to avoid non-compliance fees. (422 words)
- [What is included with Carpay | Carpay Help Center](/content/support/en/articles/13605267-what-is-included-with-carpay/index.html): Overview of all Carpay services, including customer payment options, notifications, loan management tools, automation, and dealer dashboard features. (284 words)
- [Communications portal | Carpay Help Center](/content/support/en/articles/13613142-communications-portal/index.html): Use the Communications tab to review and export delivered or failed customer text messages and emails. (227 words)
- [Setting text & email reminder preferences | Carpay Help Center](/content/support/en/articles/13622640-setting-text-email-reminder-preferences/index.html): How to choose and update your Carpay text message and email reminder preferences so you receive alerts about upcoming payments. (307 words)
- [What are all the methods to make a payment | Carpay Help Center](/content/support/en/articles/13622080-what-are-all-the-methods-to-make-a-payment.html): All the ways you can make a payment with Carpay — online portal, mobile app, phone IVR, dealership in-person, and autopay. (354 words)
- [Getting access to your Carpay account | Carpay Help Center](/content/support/en/articles/13622727-getting-access-to-your-carpay-account/index.html): How to register for Carpay, what to do if your account doesn’t appear, and how to use a registration code to access your account. (321 words)
- [Downloading the Carpay mobile app | Carpay Help Center](/content/support/en/articles/13622044-downloading-the-carpay-mobile-app/index.html): How to download the Carpay mobile app on iPhone or Android to make payments and manage your account. (207 words)
- [Adding an additional loan to your Carpay account | Carpay Help Center](/content/support/en/articles/13640727-adding-an-additional-loan-to-your-carpay-account.html): How to add an additional loan or vehicle to your existing Carpay account using a registration code. (249 words)
- [Logging in to Carpay | Carpay Help Center](/content/support/en/articles/13605125-logging-in-to-carpay/index.html): Steps for logging in to the Carpay dealer site using a web browser, including password recovery and troubleshooting tips. (163 words)
- [Managing autopay | Carpay Help Center](/content/support/en/articles/13622497-managing-autopay/index.html): How to manage autopay, including where to find autopay settings and how to start or cancel automatic payments. (292 words)
- [How Carpay works for your customer | Carpay Help Center](/content/support/en/articles/13605240-how-carpay-works-for-your-customer/index.html): How customers access and make payments on their car loan through the web portal, mobile app, or phone, and what actions they can take once logged in. (147 words)
- [General Questions | Carpay Help Center](/content/support/en/collections/18270064-general-questions/index.html): General questions pertaining to Carpay. (45 words)
- [Car loan questions & requests | Carpay Help Center](/content/support/en/articles/13622803-car-loan-questions-requests/index.html): Where to direct questions about your car loan versus questions Carpay can help with about payments or account access. (266 words)
- [Resetting your password | Carpay Help Center](/content/support/en/articles/13622750-resetting-your-password/index.html): How to reset your Carpay password using the “I forgot my password” option on the login screen. (243 words)
- [General Questions | Carpay Help Center](/content/support/en/articles/13605043-general-questions/index.html): Common questions about using Carpay, including contracts, funding timelines, payments, and feature access. (219 words)
- [When your payment will post | Carpay Help Center](/content/support/en/articles/13622709-when-your-payment-will-post/index.html): Most Carpay payments are processed immediately and appear within minutes, though some may remain pending until dealer approval. (159 words)
- [pay/terms/index.html](/content/pay/terms/index.html) (7,855 words)
- [Terms & Conditions — Carpay](/content/terms/index.html): The terms and conditions governing use of Carpay's payment and loan servicing platform for Buy Here Pay Here dealers and their customers. (3,897 words)
- [Privacy Policy - Carpay](/content/pay/privacy/index.html): Privacy Policy (1,446 words)
- [Cash Payments (Paysafe) | Carpay Help Center](/content/support/en/articles/13612034-cash-payments-paysafe/index.html): Common questions about Carpay’s cash payment option (Paysafe), including fees, limits, funding timelines, and barcode use. (339 words)
- [Privacy Policy — Carpay](/content/privacy/index.html): Carpay's privacy policy: how we collect, use, and protect information for Buy Here Pay Here dealers and their customers. (1,619 words)
- [Feature Specific Help | Carpay Help Center](/content/support/en/collections/18270075-feature-specific-help/index.html): Tutorials and guides on how to use specific Carpay features. (82 words)
- [Dealer Support | Carpay Help Center](/content/support/en/collections/18269966-dealer-support/index.html): Carpay support articles aimed for dealers. (141 words)
- [Payer Support | Carpay Help Center](/content/support/en/collections/18304427-payer-support/index.html): Carpay support articles aimed for payers, or BHPH customers. (67 words)
- [Register Account From Code - Carpay](/content/pay/register/reg-code/index.html): Make a payment, view your payment history, and more. (64 words)
- [Forgot Password - Carpay](/content/pay/forgot-password/index.html): Make a payment, view your payment history, and more. (53 words)
- [Carpay | Dealer Signup](/content/dealers/merchant-application/index.html) (171 words)
- [Home | Carpay Help Center](/content/support/en/index.html): Carpay Help Center (23 words)
- [About Carpay — Built by a BHPH Dealer, for BHPH Dealers](/content/about-us/index.html): Carpay was founded by a Buy Here Pay Here dealer to fix payment collection at his own dealership. Meet the team behind the #1 rated BHPH payments and loan servicing platform. (489 words)
- [Privacy Policy — Carpay](/content/privacy-policy/index.html): Carpay's privacy policy: how we collect, use, and protect information for Buy Here Pay Here dealers and their customers. (1,607 words)

## Resources

- [Full Page Index](/index.html): Browse all cached pages with rich metadata
- [About This Cache](/content/about.html): Methodology, technical details, and usage guidelines
- [XML Sitemap](/sitemap.xml): Machine-readable sitemap for crawler discovery
- [Robots.txt](/robots.txt): Crawler directives